Beginning February 2021, Velox introduces Credit Note enhancements to the Velox billing system.



1. What are Credit Notes?


Credit Notes are negative amount invoices signifying a credit to your account. A Credit Note can be a way to cancel an incorrect invoice, a credit for an invalid charge or a credit for a discount given after the original invoice has been issued. 


2. How do I view my Credit Notes?


Credit Notes can be viewed on the Invoices section of your Velox Client Dashboard. On the summary page, the Credit Notes and Invoices are listed by Invoice Number, Invoice Date and Payment status. 

 

                             


   


3. How do I identify the Credit Notes?


    The Credit Note can be identified with a -CN suffix and is named after the associated or related

    Invoice.

                                         


4. What do the Credit Note Payment statuses mean?


    A Credit Note can either be in Processing or Processed stats. 

  • Processing means that this vCredit Note is a partial credit that still needs to be applied to its associated Invoice. The status of the associated invoice would be Invoice Paid.
  • Processed indicates that this credit has already been applied to its associated Invoice.


5. Can I download and print the Credit Note?


To print or download the Credit Note, click on the Credit Note number on the Invoice Summary page. This opens the Credit Note. 


 

    On the Credit Note, click on the Print Invoice button. Then, you may print or save as PDF.

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6. How do I apply the credit to my invoice?


    To apply a Credit Note, 

  • First ensure the status of the Credit Note is "Processing"and the status of the Invoice is "Invoice Due".
  • Click on the Invoice Number of the associated or related Invoice on the Invoice Summary.



  • This opens up the Invoice. Click on one of the two payment options at the bottom of the Invoice page.


  • This opens up the Invoice. Click on one of the two payment options at the bottom of the Invoice page.
  • On the Payment page, you will find the "Apply Credit Note" drop-down list. 


  • Click on this field and choose the Credit Note to be applied.


  • After selecting the Credit Note to be applied, the Total Amount to be Paid will be reflected and you may process the Payment accordingly depending on the payment method chosen.


  • After successful payment processing, the Invoice status will be updated to Invoice Paid. While the applied Credit Note status will be updated to Processed.


6. I did not apply the Credit Note to any Invoice but why is the status "Processed"?


When the amount of the Credit Note issued is equal to the invoice amount associated or related Invoice, the Invoice automatically updates to "Invoice Paid" status as no payment is required. The corresponding Credit Note is also automatically update to "Processed" status.



If you have further inquiries about how the Velox invoice or credit note process, please reach out to your Velox Account Manager or email support@myvelox.com