Velox Networks

Frequently Asked Questions 13

• Forgot Password?
• Initial troubleshooting for bad call or other call quality issues.
• How to retrieve / reset smartphone app Username and Password?
• How to retrieve the Call_ID?
• How to setup Custom Voicemail

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Getting Started 7

• How to log into your Velox Dashboard
• Dashboard - Client Area
• How to use Help
• How to edit password
• Two-Factor Authentication

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Frequently Used 9

• How to view and download your Velox Invoice
• Call Detail Reports (CDR
• How to download Call Detail Record(s)
• How to use CDR Real-Time Search
• How do I top-up my prepaid call credits?

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Basic Setup 12

• Users: How to setup your Velox phone users
• Users: How to Enable Call Recording
• System Setup: Call Groups
• System-Setup: DID(s)
• System Setup: DID(s): Permanent Forward

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Advanced Setup 24

• System Setup: Business Hour Rules
• How to Create Business Hour Rules
• Sample basic BHR to 2 call flows (office hours and off hours)
• Routing your Business Hours Rule to an external mobile number
• Business Hour Rules: Public Holidays

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Velox Pro Dashboard 3

• Changing the Display Name on your phone from your Pro Dashboard
• Check Online/Offline Status on Dashboard.
• How to "force log out" a Velox user?

GXP16xx Series 11

• How to Transfer a Call on GXP16xx
• GXP16xx Headseat Compatibility
• GXP16xx User Guide
• How to initiate a conference call
• How to auto-forward calls on your GXP16xx

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GXP17xx Series 4

• How to enable or disable WiFi option on GXP1760W
• How to factory reset GXP17xx phones?
• GXP17xx User Guide
• Blind Transfer to Extension on GXP1760(W)

GXP21xx Series 3

• GXP21xx User Guide
• How to transfer calls on the GXP21xx
• How to factory reset GXP21xx phones?

GRP26xx Series 5

• How to set up MPK directly on GRP26xx device
• GRP2612 Basic Setup and User Guide
• How to factory reset GRP26xx phones?
• How to connect to WiFi on GRP2612W
• How to Blind Transfer for GRP2602W

GXP2200 Extension 2

• Rebooting the GXP2200EXT
• How to configure the GXP2200EXT

GDS37XX Door Entry System 3

• Getting Started with your GDS3705 Door Entry System
• How to unlock the GDS3705 remotely from your GXP1610
• GDS37xx connection and wiring diagram

WP820 1

• How to factory reset WP820 phones?

Installation and Basic Usage 25

• VIDEO: Installation and basic use of the Velox Prime app on Android
• VIDEO: Installation and basic use of the Velox Prime app on iOS
• VIDEO: Installation and basic use of the Velox Prime app on Windows
• VIDEO: Installation and basic use of the Velox Prime app on macOS
• How to install the Velox Prime app on macOS

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Frequently Asked Questions on the Velox Prime app 11

• "App not Registered" error on Velox Prime iOS when connected to Wi-Fi
• My Velox Prime mobile app does not ring on incoming calls (Android)
• Velox Prime app does not ring during Idle time using my VIVO device.
• I do not know my username and password for Velox Prime app...
• Does my Velox Prime mobile app automatically log me out?

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New PUSH Server Rollout 1

• Switching to the new PUSH server for Velox Prime app

Using your Velox app 31

• VIDEO: Installation and basic use of the Velox Smartphone app
• VIDEO: Installation and basic use of the Velox Softphone app (Windows)
• "App not Registered" error on iOS phone when connected to Wi-Fi
• Installing the Velox Softphone app on macOS
• "Max Device Limit Reached" Error

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Understanding your Velox invoice and billing 5

• Velox Invoice
• I did not receive my Invoice this month. What could have happened?
• Credit Notes FAQ
• Adding a PO or other Reference Number to your Velox invoice
• Paying your Velox invoice via GIRO

CRM 2

• Zendesk Integration Quick Guide
• ZOHO Integration Quick Guide

Velox Call Center Solution 10

• Logging in and out with the Velox Call Center app
• Basic Usage - Velox Call Center app
• Transferring calls on your Velox Call Center softphone
• Initiating conference call on your Velox Call Center app
• Using the Call Center Agent Dashboard

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