A Velox smartphone license can only be linked to a maximum of 2 devices, i.e. 1 PC and 1 phone or 2 phones. If there is an attempt to log into more than 2 devices, the Device Limit Reached error pops out during log-in.
You may reset the linked devices by resetting the App Password of this particular user.
Please refer to this link on how to reset App Password.
If you need further assistance in unlinking devices or to order additional licenses, please email support@myvelox.com.