Frequently Asked Questions
Folder for adding FAQs articles
The Forgot Password? feature allows Velox Dashboard users to reset their password. 1. Log-in to www.myvelox.com. Click on Client Dashboard on th...
Tue, 4 Jun, 2019 at 4:22 PM
A User had an issue with a call and would like to report it to Velox? What is a bad call? Call does not go through. Poor or distorted call qua...
Wed, 23 Feb, 2022 at 3:00 PM
1. Log in to your Velox Client Dashboard (www.myvelox.com) and select “Users" from the sidebar. 2. To check if a User has a smart...
Tue, 29 Mar, 2022 at 2:18 PM
The CALL_ID is a unique alphanumeric sequence that identifies a specific call within the Velox and interconnecting telephony systems. When reportin...
Tue, 20 Aug, 2019 at 3:08 PM
Custom Voicemail. This feature allows for a custom voicemail message to be uploaded per user. The custom voicemail message is the audio played before t...
Mon, 10 Oct, 2022 at 1:58 PM
The System Status icon on the top right corner of your Velox Dashboard tells you in a quick glance if the Velox system is online (green check) or is exper...
Wed, 19 Feb, 2020 at 4:25 PM
Velox allows for recording of inbound or outbound, internal or external calls. To configure call recording, click here. To access your recordings, ...
Wed, 7 Aug, 2019 at 12:13 PM
When you have limited internet connection (e.g. public wifi, mobile data, etc), you can opt to force the call to use low bandwidth mode. You simply dia...
Fri, 12 Jul, 2019 at 4:17 PM
There are 3 ways to auto-forward an incoming call from your extension to another extension or DID. First, by setting up Permanent Forwarding on your...
Wed, 9 Sep, 2020 at 11:51 AM
It is possible for your caller ID to appear as "anonymous" on the receiver's side by dialing a certain dial sequence. This works for m...
Wed, 31 Jul, 2019 at 3:50 PM