How to retrieve / reset smartphone app Username and Password? : Velox Networks

How to retrieve / reset smartphone app Username and Password? Print

Created by: Michelle Lagumbay

Modified on: Tue, 29 Mar, 2022 at 2:18 PM

1. Log in to your Velox Client Dashboard (www.myvelox.com) and select “Users" from the sidebar.

2. To check if a User has a smartphone app, click on the Softphone Apps button as shown below.

3. If the User has no mobile app, the mobile app details will be empty.

4. If the User has been provisioned a mobile app, the username and password will be displayed.

5. Use these credentials to log-into the mobile app.

6. To reset the softphone app password, click on the Reset button.

7. If you run into issues, please don't hesitate to reach out to support@myvelox.com

Michelle is the author of this solution article.

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How to retrieve / reset smartphone app Username and Password? Print