Advanced Setup
BUSINESS HOUR RULES The Business Hour Rules feature allows to customise call routing based on certain days of the week or particular times durin...
Mon, 7 Dec, 2020 at 5:19 PM
To know more about how Business Hour Rules work, click here. To create a BUSINESS HOUR RULE, click on System Setup on the Dashboard menu. ...
Mon, 7 Dec, 2020 at 6:26 PM
For example, you want to create a Business Hours Rule for 2 call flows. During Office Hours (9am to 6pm Mondays to Friday), calls to DID go to a h...
Tue, 8 Dec, 2020 at 11:11 AM
To point your business hour rules to an external number like a mobile phone: 1. First, you need to add the external number to your Velox Phonebook....
Tue, 8 Dec, 2020 at 3:37 PM
PUBLIC HOLIDAYS The Public Holidays feature allows to customise call routing during a public holiday. The Admin has the flexibility to manag...
Tue, 6 Jul, 2021 at 9:16 AM
To specify business hour rules for public holidays, 1. Create a new BHR set for your Holiday BHR, example: bhr 2. Create the individua...
Thu, 9 Jan, 2020 at 5:11 PM
The Auto-Attendant is one of Velox best features. It is a voice menu system that allows you to design and manage your own call workflow even with...
Mon, 10 Oct, 2022 at 2:03 PM
AUTO-ATTENDANT FEATURES: Interactive Voice Response (IVR) - Direct to Voicemail Interactive Voice Response (IVR) systems are designed to quickl...
Mon, 10 Oct, 2022 at 2:04 PM
AUTO-ATTENDANT FEATURES: Interactive Voice Response (IVR) - Unrouted IVR Interactive Voice Response (IVR) systems are designed to quickly classify...
Thu, 29 Sep, 2022 at 2:42 PM
Custom Music On-Hold This feature allows you to play a custom message or music while a caller is on-hold to further advertise your company and prod...
Thu, 5 May, 2022 at 3:09 PM