PUBLIC HOLIDAYS
The Public Holidays feature allows to customise call routing during a public holiday.
The Admin has the flexibility to manage the company Public Holiday list, and to route the call to a Call Group, Auto-Attendant (IVR), User Extension, Forward External Number (from your Velox Phonebook) or specify another set of Business Hour Rules for holidays.
Public Holidays Location
The Public Holidays feature is found in Business Hour Rule(s) section under System Setup submenu.
Create/Edit/Delete Public Holiday
To create or add Public Holiday, click the button Add Public Holiday.
Define the Public Holiday by filling out the form.
Select a route from the drop-down list. You can choose to route a call received on a Public Holiday to the following:
- Call Group,
- Auto-Attendant (IVR),
- User Extension,
- External Number from your Velox Phonebook,
- Or another set of Business Hour Rules. click here on how to specify Business Hour Rules for Public Holidays.
Then, click the button Add Public Holiday.
Edit and Delete
To Edit the Public Holiday, click the button Edit. To Delete the Public Holiday, click the button Delete.
Upload Public Holidays
You can also upload multiple Public Holidays.
Fill out an Excel file with your public holidays following the format below.
Click the button “Upload Public Holidays”.
Choose your Excel file to upload and then click on Upload.
