Velox Networks

Getting Started 7

• How to log into your Velox Dashboard
• Dashboard - Client Area
• How to use Help
• How to edit password
• Two-Factor Authentication

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Frequently Used 9

• How to view and download your Velox Invoice
• Call Detail Reports (CDR
• How to download Call Detail Record(s)
• How to use CDR Real-Time Search
• How do I top-up my prepaid call credits?

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Basic Setup 12

• Users: How to setup your Velox phone users
• Users: How to Enable Call Recording
• System Setup: Call Groups
• System-Setup: DID(s)
• System Setup: DID(s): Permanent Forward

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Advanced Setup 22

• System Setup: Business Hour Rules
• How to Create Business Hour Rules
• Sample basic BHR to 2 call flows (office hours and off hours)
• Routing your Business Hours Rule to an external mobile number
• Business Hour Rules: Public Holidays

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Velox Pro Dashboard 3

• Changing the Display Name on your phone from your Pro Dashboard
• Check Online/Offline Status on Dashboard.
• How to "force log out" a Velox user?