Basic Setup
Welcome to Velox! This is the most important first step in setting up your Velox installation. Note: This setup is for Velox licenses or extension...
Mon, 8 Mar, 2021 at 9:25 AM
Velox allows you the flexibility to CALL RECORDING for Internal Calls, External Calls or both. To enable your call recording, 1. Log in to ...
Wed, 31 Jul, 2019 at 11:05 AM
Call Groups The Call Group feature allows an allocated number to ring multiple extensions. Types of Call Groups Ring Group - All extensi...
Fri, 18 Feb, 2022 at 3:29 PM
Direct Inward Dialing (DID) Number is a telephone number assigned to you that can be associated with one or more telephone lines or extension numbers. ...
Fri, 28 Oct, 2022 at 1:42 PM
Permanent Forward allows you to auto-forward all calls to a DID to another DID or telephone number. The route is set at a DID-level and not at an exte...
Thu, 19 May, 2022 at 2:33 PM
Velox supports Fax-To-Email for inbound fax and Email-To-Fax for outbound fax. Fax-To-Email - A service where fax messages are received as a PDF f...
Wed, 3 Nov, 2021 at 8:17 PM
Phonebook is a Velox feature that allows you to populate a central phonebook with both internal and external contacts – making it easy to keep in touc...
Fri, 28 Oct, 2022 at 2:49 PM
What is a Basic User? The Basic user is a type of user who can view their "Call Detail Reports" from Client Dashboard. Any Vel...
Tue, 4 Jun, 2019 at 3:19 PM
What is a Team Lead User? The Team Lead user has access to the Call Detail Reports (CDRs) and recordings (if enabled) of all users assigned t...
Wed, 23 Sep, 2020 at 10:58 AM
What is a Finance User? Finance user is a type of user who can view Invoices on the of Velox Dashboard. The ...
Sun, 12 Sep, 2021 at 7:05 AM