Direct Inward Dialing (DID) Number is a telephone number assigned to you that can be associated with one or more telephone lines or extension numbers. To allow public switched telephone network (PSTN) users to directly reach users with VoIP phones, DID numbers are assigned to a communications gateway. The gateway connects the PSTN to the VoIP network, routing and translating calls between the two networks.


To view your DID(s):


1.) Log-in to Client Dashboard at www.myvelox.com using your Admin credentials. 


2. ) On the side-bar, click on "System Setup" then "DID(s)".

 


                                                     



3.) This opens the DID Information page which lists all your company DID(s). Hovering over the question mark (?) icon on each column will show the following definitions.


  • Inbound Number - The telephone number with which you can receive calls from. This page lists all of the numbers allocated to your company.
  • Route to Extension - This is where the Inbound Number will be routed to. An inbound number can be routed to any of the following: an extension (usually the Receptionist), a call group, an auto-attendant, or to a business hours rule depending on the call flow you would like to put in place. Make sure you set up the respective routes first before pointing the extension to that route. Check out the Advanced Setup section of Velox Help to learn about setting up Call Groups, Auto-Attendants or Business Hour Rules. 




  • DID Description - The description is displayed on the phone of the receiver to indicate which DID was dialed by the caller. This is especially helpful for companies with multiple trunk or hot lines. 
  • Permanent Forward - If provided, all calls to this DID will automatically be forwarded to the indicated number. Enabling permanent forward will disregard the Route to Extension. Note: Always include the country prefix for the permanent forward number even if this is a local number.
  • Enable Inbound Recording - Enable or disable recording on inbound calls to this specific number regardless of who takes or receives the call. 
  • Edit - Click on this button to make changes on the Inbound DID settings.

         

                                             

  

4.)  Clicking Edit opens the Edit DID window. 


  • Route - Use the dropdown list to choose the route to assign to this inbound DID. You can choose to route it directly to an User Extension, a Call Group, an Auto-Attendant or to a Business Hour Rule. These options need to have already been set up and saved before you can link a DID to it.
  • Description - Change the description of the DID.
  • Permanent Forward - Route all calls coming to this DID to another number. 
  • Inbound Recording - Enable Recording on received calls.
  • Custom Music on Hold - Designate a custom music on hold audio to your DID. 
  • Cost Center - Assign a cost center for your DID. By default, all forwarded calls are assigned to Cost Center 0 as default. When a DID is assigned to a cost center, the cost of forwarding calls from this DID to a local or international number will be allocated to this Cost Center in the CDRs. 



         Once you have finished, click on Save button to effect your changes.