The Auto-Attendant is one of Velox best features. It is a voice menu system that allows you to design and manage your own call workflow even without a receptionist. 


There are 4 types of Velox Auto-Attendant.


  • Standard IVR - This is the default auto-attendant where the recording tells the user to dial an option to be transferred to a department or person. The standard IVR allows you to route calls to an extension, a call group or another auto-attendant.


  • IVR to Voicemail - This type of auto-attendant is typically used during off-hours, weekends or holidays where the recording tells the user to leave a voice message. To learn more about IVR to voicemail, click here.


  • Music On-Hold - This type of auto-attendant allows you to upload custom music or recording to play while your caller is on-hold. To learn more about custom music on-hold, click here.


  • Unrouted IVR - This type of auto-attendant is typically used during off-hours, weekends or holidays where the recording plays the out-of-office message then terminates the call. To learn more about unrouted IVR, click here.


Before setting up your auto-attendant, it is best to already have your call flow finalized. It is also advisable to have your custom message recording in WAV file format ready. There are several companies online who do professional recording or you can also do this yourself. 


When you have your call flow and WAV file recording ready, you can now set up your Auto-Attendant by logging into your Velox Client Dashboard (www.myvelox.com) 


1.    Select “Auto-Attendant” from the side bar. 

       

                                               

2.    Click the button "Create New Auto Attendant"                                                   

 


3.    On the Create Auto-Attendant page, 


                3.1.    The Auto-Attendant ID is generated by the system. You can ignore this section.


                3.2.    Write a Description to help you remember what this auto-attendant does. 


                3.3.    Click on "Choose File" to upload your recording. The file should be in WAV file. 


                            If an audio file has previously been uploaded, you may play to hear the audio file.


                3.4.    Select the "Type" of IVR you are creating. The IVR type determines the next steps.


                3.5.    IVR Loop is the number of times the IVR plays before it routes to Option 0.


                3.5.    Disable Invalid Entry Audio. 


                            If the caller does not choose an option or clicks on an invalid entry after the IVR

                            plays, a default audio message is played saying "That was an invalid entry". Set to

                            NO if you would like this audio message to play in this scenario. Otherwise, set to

                            YES to disable.


    

                                    


    4.    To setup IVR to Voicemail, click here.


    5.    To setup Custom Music On-Hold, click here.


    6.    To setup the Standard IVR, 


                6.1.   Choose Type: Standard IVR.


                6.2.   Use the Drop-Down list to assign the Route for each Option.  The Route can be an                                extension, a call group, an entry in your Phonebook or another auto-attendant.


  Important: Option 0 is mandatory.  This option is also used as a "Failure" route in         case the caller does not select any option.


  6.3. Once done click on Create New IVR button.    

                        


    7.    After setting up your IVR, you now need to point your DID (or phone number) to the IVR you             created to enable it. For instructions on how to route a DID to an IVR, click here.