AUTO-ATTENDANT FEATURES:

 

Interactive Voice Response (IVR) - Unrouted IVR


Interactive Voice Response (IVR) systems are designed to quickly classify callers according to their needs and automatically route them to the right resource. 


This type of IVR allows you to play an audio recording and then terminate the call. 

This is typically used during out of office hours, weekends or holidays when you want to inform the caller that your office is closed. 



How it works:


  • Incoming call routed to “Unrouted IVR”.
  • Recording plays. 
  • The call is terminated.


How to setup:


Log-in with Admin account into the Client Dashboard (www.myvelox.com)


On the side-bar, click on System Setup.




Click on “Auto-Attendant”.



Click on the “Create New Auto Attendant” button.

                



Choose Type “IVR to Voicemail” from the dropdown menu.

                



Fill in the Description and upload the IVR File. Only WAV file format of your recording is allowed. 


Press the Create New IVR button or Save IVR button to save your changes.