AUTO-ATTENDANT FEATURES:
Interactive Voice Response (IVR) - Direct to Voicemail
Interactive Voice Response (IVR) systems are designed to quickly classify callers according to their needs and automatically route them to the right resource.
This type of IVR allows you to route a call directly to voicemail instead of an extension number or call group.
How it works:
- Incoming call routed to “IVR to Voicemail”.
- Recording plays. Recording should instruct user to leave message at the voicemail prompt or beep.
- The voicemail beep or prompt is heard, and the user can leave their message.
- The built-in voice message options play a few seconds after the user leaves their message. The options are to Save, Delete or to Mark the voicemail as Urgent.
- If the user does not select an option, the voice message is Saved by default. The IVR prompts that message is Saved.
- If the user hangs up before the IVR prompts that it has saved the voicemail, it is likely that there will be no voice message sent out.
- If the user does not hang up after the Saved prompt, the call is terminated after a few seconds by default.
- The voice message is emailed to the route specified.
How to setup:
Log-in with Admin account into the Client Dashboard (www.myvelox.com)
On the side-bar, click on System Setup.
Click on “Auto-Attendant”.
Click on the “Create New Auto Attendant” button.
Choose Type “IVR to Voicemail” from the dropdown menu.
Fill in the Description and upload the IVR File. Only WAV file format of your recording is allowed.
Important: The recording must indicate that the call is going to voicemail and that the user must follow the instructions to save and leave their message.
Assign the Route or Receiver. This is the voicemail email account where all messages will be sent to.
Press the Create New IVR button to save.
