Velox allows you the flexibility to CALL RECORDING for Internal Calls, External Calls or both. 


To enable your call recording,



1. Log in to your Velox Client Dashboard (www.myvelox.com) using your Admin credentials.


2. Select “Users” from the side bar.  

                                           

3. On the Users page, look for the columns Internal Recording and External Recording.


  • Internal Recording refer to recording calls between extensions within your company.
  • External Recording refer to recording external/outbound calls.


4. On each User row, you can see whether recording is enabled or disabled.

  • Enabled means the calls are to be recorded.
  • Disabled means the recording is not allowed.




5. To enable or disable recording for a particular User, click on the Edit button on the rightmost side of the screen.


                    



6. On the Edit User page, use the drop-down list to choose between Enabled or Disabled. 


7. Click the Save button to effect your change.


Note: The call recordings can be downloaded or retrieved from the Call Detail Report(s) page.