To know more about how Business Hour Rules work, click here.
To create a BUSINESS HOUR RULE, click on System Setup on the Dashboard menu.
Then, click on Business Hour Rule(s).
In the Business Hour Rules page, click on New Rule Set.
The Rule Set ID Number is set by the system. It starts with 1 and increments as you add Rule Sets.
Click on Create New BHR Set. This automatically creates the Default rule in the rule set.
Important: The Default rule cannot be deleted. You must delete the entire rule set to remove this.
To edit the existing individual rule, click on Edit.
For the Default rule, you can only edit the Route and the Priority.
The Route lets you specify where the incoming call is routed to. It can be an extension, an auto-attendant, a call group or an external number from your Phonebook.
The Priority indicates the order of when the rules are run. Typically, as the Default, this rule should be the last to be run. This is the catch-all rule.
Important: Make sure to set the priority correctly.
To add another Individual Rule within your rule set, click on New Individual Rule from the top action buttons on the page.
The Create a new Set Addition page is where you can add an individual rule to your rule set.
Here you can specify the following:
- Rule Set - To which rule set this individual rule belongs to.
- Description - Any free text to describe what this rule does.
- Route - Specify where the incoming call is routed to. It can be an extension, an auto-attendant, a call group or an external number from your Phonebook. To setup an external number on the Phonebook, click here.
- Priority - Set the priority order of when the rule is run. It is important to set the priority correctly.
- Days of the Week - Select which days of the week the rule should run and calls are routed as specified.
- Start Time - Set the time of the day when the rule starts to run and calls are routed as specified.
- End Time - Set the time of the day when the rule ends.
Click on the Create Set Addition button to save your rule.
Example of a Lunch Time rule that routes all calls to a Lunch Hour auto-attendant called "Reception Example (1)".
To delete the existing individual rule, click on Delete beside the rule that you want to delete on the main Business Hour Rule(s) page.
To delete an entire rule set, click Delete Rule Set from the top action buttons on the page.
To know more about how Business Hour Rules work, click here.
To create rules for Public Holidays, click here.