The Call Detail Report(s) is a Velox feature that allows the users and the admin access to call records and call recordings. 


A CDR or Call Detail Record is a data record produced by a telephone exchange that documents the details of a telephone call or other telecommunications transaction that passes through that facility or device.



To access your Call Detail Report(s),


  1. Log in to your Velox Client Dashboard (www.myvelox.com)

  2. Select “Call Detail Reports” from the sidebar. 


                               



                           

The Call Detail Reports page is made up of 2 sections. 


       

        The Call Detail Records results display panel have the following information:


Hovering over the question mark icon on each column will also show these definitions.


      

  • Caller Number - This is the internal extension number or external number of the caller (subject to availability of information)
  • Dialled Number - This is the phone number internal or external that has been dialled.
  • Caller/ Receiver Name - This name the user has selected to display. Usually, this would be the user's name for internal calls, or the receiver's name for incoming calls. 
  • Call Type - Indicates whether a call is internal, local/domestic, international or inbound.
  • Start Time - The date and time the call was initiated.
  • Answer Time - The date and time when the call was answered.
  • End Time - The date and time when the call was ended.
  • Total Duration - The total duration (in seconds) including the ringing time.
  • Wait Time - The number of seconds a caller had to wait until the call was answered.
  • Billable Duration - The total duration (in seconds) of answered and billable time where appropriate.
  • Destination Rate - The cost per minute to this destination.
  • Total Call Cost - The total cost of this call.
  • Cost Center - The cost center that this call is allocated to.
  • Recording - Click to Download the call recording if available.
  • Extra Info - Provides extra information about this call that may be useful for troubleshooting call quality and other call issues.
  • Download - If you would like to download call recordings, tick this box and click download and the bottom of the page. 


Note: You can also save the CDRs from the results display panel as PDF, CSV or Excel files. Clicking on any of the buttons, downloads a file to your computer's Downloads folder.