The Call Detail Report(s) is a Velox feature that allows the users and the admin access to call records and call recordings.
A CDR or Call Detail Record is a data record produced by a telephone exchange that documents the details of a telephone call or other telecommunications transaction that passes through that facility or device.
To access your Call Detail Report(s),
- Log in to your Velox Client Dashboard (www.myvelox.com)
- Select “Call Detail Reports” from the sidebar.
The Call Detail Reports page is made up of 2 sections.
- CDR Real-Time Search panel - How to use CDR Real-Time Search?
- Call Detail Records display
The Call Detail Records results display panel have the following information:
Hovering over the question mark icon on each column will also show these definitions.
- Caller Number - This is the internal extension number or external number of the caller (subject to availability of information)
- Dialled Number - This is the phone number internal or external that has been dialled.
- Caller/ Receiver Name - This name the user has selected to display. Usually, this would be the user's name for internal calls, or the receiver's name for incoming calls.
- Call Type - Indicates whether a call is internal, local/domestic, international or inbound.
- Start Time - The date and time the call was initiated.
- Answer Time - The date and time when the call was answered.
- End Time - The date and time when the call was ended.
- Total Duration - The total duration (in seconds) including the ringing time.
- Wait Time - The number of seconds a caller had to wait until the call was answered.
- Billable Duration - The total duration (in seconds) of answered and billable time where appropriate.
- Destination Rate - The cost per minute to this destination.
- Total Call Cost - The total cost of this call.
- Cost Center - The cost center that this call is allocated to.
- Recording - Click to Download the call recording if available.
- Extra Info - Provides extra information about this call that may be useful for troubleshooting call quality and other call issues.
- Download - If you would like to download call recordings, tick this box and click download and the bottom of the page.
Note: You can also save the CDRs from the results display panel as PDF, CSV or Excel files. Clicking on any of the buttons, downloads a file to your computer's Downloads folder.