To specify business hour rules for public holidays,
1. Create a new BHR set for your Holiday BHR, example: bhr
2. Create the individual rules according to your holiday schedule.
Example: 8am to 12nn route to Receptionist, Default rule route to Holiday IVR.
3. Pick all days – MTWThF – to enable the holiday BHR regardless when the Holiday falls.
Click here on how to create business hour rules.
4. Click on Public Holidays button, the either Add Public Holiday or Edit an existing public holiday.
Example: Chinese New Year
5. On the Route, choose the BHR set that you created.
6. Click Save.
Click here on how to add or edit your Public Holidays list.
This configuration will run the holiday BHR set you created on the day of the public holiday.