Velox Call Center Solution
This Help section is for users who are on the Velox Call Center platform
LOGGING IN After installation, log-in with the user credentials provided by your Velox administrator. Click on "Remember" to make futu...
Wed, 20 Apr, 2022 at 9:52 AM
MAKING AN OUTBOUND CALL: Dial the telephone number or internal extension to call on the dialling panel. To use the dial pad, click on the digits....
Thu, 7 Dec, 2023 at 3:28 PM
BLIND or COLD TRANSFER OF INCOMING CALL 1. Answer a direct incoming call by clicking the green Answer button on your Active Calls panel or from ...
Wed, 30 Mar, 2022 at 11:36 AM
To initiate a conference call, 1. First, you need to be on an active call. 2. On the DIALLING panel, initiate a 2nd call. 3. Enter or ...
Tue, 19 Apr, 2022 at 9:44 PM
The Call Center Agent Dashboard is available to all agents. On the Call Center Agent Dashboard, each Agent has access to the following: Agents - ...
Wed, 20 Apr, 2022 at 1:57 PM
WHAT IS CALL QUEUING? Call queuing is a technology that places inbound callers into one or more virtual queues. The technology allows your company to...
Mon, 3 Oct, 2022 at 10:49 AM
Beginning v2.1.35 of the Velox Call Centre app, the app will prompt a ''No microphone detected'' error if your microphone is unplugged when ...
Wed, 15 Nov, 2023 at 2:53 PM
Starting with version 2.1.46 of our Velox Call Center app, enhancements has been made to the Pop-up display feature, specifically targeting issues related...
Fri, 10 May, 2024 at 7:11 AM
In the most recent update of Velox Call Centre app v2.1.46, an enhancement for conference call feature has been made, There is an additional button transf...
Fri, 10 May, 2024 at 7:13 AM
Round Robin support in the Velox Call Centre Solution routes incoming queue calls to each member alternatively. This gives opportunity for each member ...
Fri, 10 May, 2024 at 1:24 PM