Frequently Asked Questions on the Velox Prime app
If you are getting "App not Registered" on your iOS phone but only on wi-fi connection, these are the steps to resolve: 1. Go to iOS Set...
Tue, 22 Aug, 2023 at 12:24 PM
Have you encountered not receiving a call notification on your Velox mobile app even though the status on the app was Phone Ready then suddenly seeing mi...
Fri, 23 Jun, 2023 at 11:32 AM
If the Velox App does not ring when your VIVO device is on sleep mode or on lock screen. 1. Allow the app to keep running even during high power consu...
Fri, 23 Jun, 2023 at 11:32 AM
If you are not the Velox Account Admin in your company, please reach out to your admin for help. If you are the Velox Account Admin in your company, h...
Thu, 22 Jun, 2023 at 4:28 PM
Your Velox mobile app keeps you logged in unless you log out of the app. However, if the app has been inactive for 3 days or more, the inactivity feat...
Fri, 23 Jun, 2023 at 11:34 AM
Velox Phonebook is a central directory of contacts that has been saved company wide using the Velox Dashboard. To save a contact to the Velox Phonebook...
Fri, 23 Jun, 2023 at 11:35 AM
When the user cannot hear the person they are calling, you may try the following troubleshooting steps. Ensure that the correct audio mode is selected. ...
Fri, 23 Jun, 2023 at 11:37 AM
The root cause of this is frequently Android itself, trying to manage your phone's battery life by forcing "low" priority apps to go to sleep,...
Fri, 23 Jun, 2023 at 11:44 AM
To auto-forward an incoming call from your extension to another extension or DID on Velox Prime App Simply input *72* followed by the EXTENSION NUMB...
Thu, 13 Jul, 2023 at 9:05 AM
Kindly follow the steps below: 1. Hold the icon of the Velox prime and press App Info. 2. Go To App permission and choose Micr...
Tue, 17 Oct, 2023 at 5:18 PM