- BLIND or COLD TRANSFER OF INCOMING CALL
1. Answer a direct incoming call by clicking the green Answer button on your Active Calls panel.
2. Once connected, your Action buttons will appear. Click on the Transfer button.
3. On the Active Calls panel, after clicking the Transfer Button, a dial pad will initiate, type in the extension number / DID.
4. Then, click on the Blind Transfer button.
5. The call will terminate and the calling party will be transferred to the other extension.
- ATTENDED or WARM TRANSFER OF INCOMING CALL
1. Answer a direct incoming call by clicking the green Answer button on your Active Calls panel.
2. Once connected, your Action buttons will appear. Click on the Transfer button.
3. On the Active Calls panel, after clicking the Transfer Button, a dial pad will initiate, type in the extension number / DID.
5. The second call will appear on your Active Calls panel.
5. After talking to the receiving extension, terminate the second call by clicking the End call button.
6. Resume the 1st call by clicking the Play again to un-hold the call.
7. Initiate the transfer by clicking on the Transfer button.
8. Type in the Extension or number to whom you are transferring the call.
9. Then, click on the Blind Transfer button.
10. The call will terminate and the calling party will be transferred to the other extension.