If you encounter this error when you are installing Velox Prime Desktop/MAC, kindly try the following troubleshooting steps:
1.) Kindly make sure your current Velox Prime application is logged out and closed.
2.) Restart your computer/laptop.
3.) Try installing again the latest version of Velox Prime application that you can access in myvelox.com/downloads. (Windows/MAC)
4.) Kindly make sure that there is no running Velox Prime application when installing the latest version.
Note: There are some cases where you should use a Google search engine when installing the Velox prime desktop.