Here are the 3 ways to use the intercom feature on your GXP1610:
A. Dialing via 000 (Most Flexible)
To Intercom a Single Extension:
To reach a specific extension, dial 000<extension>. For example, to reach extension 2013, you would dial 0002013.
To Intercom a Call Group:
To contact a call group, dial 000<call group>. For example, to reach call group 10062, you would dial 00010062.
B. Programmable Keys
You may also utilize the intercom feature through the intercom button on programmable keys for convenience.
These two buttons are the programmable keys of GXP1610, to set it as an INTEROCM, follow the steps below:
1. Hold the programmable key you want to set until the options screen shows.
2. Set the following below:
Mode: INTERCOM
Value: 000<extension> OR 000<Call Group>
Example: 0001015 OR 10061
Name: You can set any name of the Extension or Call Group.
Refer on the images Below:
3. Press Save Button and your Intercom Programmable key are now set!
Pressing the programmable key will automatically initiate an intercom call to the assigned extension or call group.
C. Hard-coded into the Intercom button (needs our assistance per phone)
The Intercom button can be configured as a single-function key.
It can only be set up as either intercom to a specific extension or intercom to a specific group. There is no flexibility to this option. The best use cases for using the intercom button hard-coded is for director/manager to secretary, or receptionist to guardhouse, etc.
For now, Intercom button can be set-up through the WebUI of Grandstream GXP1610 phones. for further assistance, email us at support@myvelox.com.
NOTE: All intercom call recipients are automatically set as "on mute" by default. If you wish to speak or respond to the caller, please unmute yourself by pressing the Mute/Unmute button.