When you cannot hear ringing sound on your app, check on 2 things.


  1. Check that the device is not on Silent or Mute mode and that ring volume is  set to audible level.
  2. Check that the device is configured for app notifications.

                Step 1: Go to settings and search for app notifications.



                Step 2: Make sure that Velox app notification is turned on then tap the Velox word.



                Step 3: Make sure all is turned on especially allow playing sound.