Velox Networks

Overview

If the Velox Prime desktop application becomes unresponsive when attempting to log out, or gets stuck in a persistent authenticated state, local configuration and session storage conflicts are likely the cause. Follow the steps below to force-reset the application's local state.


Windows Device

Resolution Steps

1. Open PowerShell as an Administrator.

• Press the Windows Key, type 'PowerShell', right-click on 'Windows PowerShell', and select 'Run as administrator'.

2. Run the cleanup script:

• Copy and paste the following commands into the elevated PowerShell window, then press Enter after each command to execute them one at a time.
  
  

Note: Make sure the Velox Prime app is completely closed before running these commands. Once executed, relaunch the app and you will be prompted to log in fresh.

macOS Device

Resolution Steps

1.  Open Terminal
   • Press Command (⌘) + Space, type Terminal, and press Return.
     
     
2. Run the cleanup commands
   • Copy and paste the following commands into the Terminal, one at a time, pressing Return after each command:
     
     

     rm -f ~/Library/Application\ Support/VeloxPrime/config.json

     rm -rf ~/Library/Application\ Support/VeloxPrime/Local\ Storage

     rm -rf ~/Library/Application\ Support/VeloxPrime/Session\ Storage