Our customers acquired DID can be configured on Velox dashboard to their desired Individual User, Call groups, IVR, BHR and Call centre queue.
This is how you assign your DID for your inbound/incoming calls:
Step 1: Your Admin can log in to your dashboard.
Step 2: Go to System Setup
Step 3: Navigate to DID
Step 4: Search for your desired inbound DID
Step 5: Click Edit
Step 6: Route to your desired:
a. User
b. Call group
c. BHR
d. IVR
e. Call centre queue
Note: You can only route your one inbound DID to one system above.
Step 7: Save changes
After saving the changes, All the incoming call to your assigned DID will be received by the user/s you routed to.
If you have further questions and clarification on assigning your inbound DID, please don't hesitate to reach out to support@myvelox.com