Web Call or "Click2Call"


The Web Call or "Click2Call" Button is a unique and powerful Velox widget that allows your customers, prospects and website visitors to call you directly from your website. It is customisable to fit the look and feel of your website and is super simple to set up!


How It Works


  • The Web Call Button can be displayed on your own company website according to your chosen colour scheme.


  • Your website visitor can simply click on the call button to initiate a secure call to you. 


  • The call is routed to your designated DID which can be routed to a call group or user just like any Velox call!  


How To Set It Up:


  1. Log in to your Velox Client Dashboard (www.myvelox.com) using your Account Admin credentials.
  2. Click on System Setup > Web Call Button
  3. This opens up the Web Call Button page. If your Web Call Button page is empty, please request to enable this feature by reaching out to your Velox Account Manager or by emailing support@myvelox.com.
  4. On the Web Call Button page, you will find the following information:
    • Description - This is a free text field to identify or describe this web call.
    • DID - This is the DID to send the web call to. The DID  routing is configured on the  DID page.
    • Access ID and Access Key - Each widget added to a website will be provided with an access ID and Key pair. Take note of this Access ID and Key pair to add to your widget configuration. If you have multiple websites and would like to use the Velox Click2Call widget on another website, request for another Access ID and Key pair from your Velox Account Manager or by emailing support@myvelox.com.
    • Edit button - Click this button to add a Description and to assign the DID.
    • Code (</>) button - Click on this button to view the widget script with the required values. This will get your started on your website configuration.
  5. Next, you will need to setup the widget on your own company website. You may need the assistance of your website administrator or web developer for this step. 
  6. Assign the widget parameters. Refer to the illustration below.
  • id="velox-widget" - Required and the value is always velox-widget.
  • velox-access-id="XXXXXXX" - Required -  The private access ID from the Dashboard
  • velox-key="XXXXXXX" - Required - The private access Key from the Dashboard
  • velox-description="XXXXXXX" - Optional - This can be your company or business name.
  • velox-logo="XXXX" - Optional - This is usually a URL that points to your logo asset.
  • _widget-float-text=“Click here to call us” - Optional - You can customise this text.
  • _widget-float-text-colour="#XXXXXX" - Optional -  Assign the colour of float text.  
  • _widget-float-image-colour="#XXXXXX" - Optional - Assign the colour of float image and phone icon.  
  • _widget-widget-text-colour="#XXXXXX" - Optional - Assign the colour of widget text.  
  • _widget-widget-background-colour="#XXXXXX" - Optional - Assign the colour of widget background.
  • velox-hangup-text-colour="#XXXXXX" - Optional - Assign the colour of the text "Hangup" on the widget.
  • velox-hangup-background-colour="#XXXXXX" - Optional - Assign the colour of the Hangup button.

      For the changing of the position, you can add the following custom parameters to the Velox widget : 

  • _widget-position="XXXX" - optional 
  • _widget-mobile-position="XXXX"  - optional
    Choices : right, left, top-right, top-left


7. Add the widget script to the software code of your own company website. You may need the assistance of your website administrator or web developer for this step.  Refer to sample usage below or click on the Code (</>) button on the Web Call Button page on your Dashboard.


<script src="https://www.myvelox.com/widget/velox_widget.js" type="text/javascript" velox-access-id="XXXX" velox-key="XXXX" id="velox_widget" velox-description="Velox Networks"></script>


8. Make sure that the route and desired call flow for the DID that you have chosen for the Web Call Button are all configured appropriately on the Velox Dashboard. Click here on how to configure a DID.


9. You are all set!!! Try to make some test calls through the web to make sure the calls are going through successfully. If you need assistance or encounter any issues, feel free to email support@myvelox.com