CALL TRANSCRIPTION is a new Velox feature that allows the transcription of a call recording into text. This technology uses AI and aims to be at least 90% accurate.
To manage your call transcriptions,
1. Go to the Transcription page from the side-menu of your Velox Client Dashboard.
2. The Transcription page has two sections.
- Transcription Block Lists
The top section displays the list of call transcription blocks in your domain.
Block ID - is the unique Identifier of the call transcription block
Minutes Available - indicates the number of call transcription minutes left on this block
Expiration Date - is the date after which the call transcription minutes can no longer be used.
- Transcription History
The bottom section shows the history of the calls that have been transcribed on your domain.
Block ID - identifies the block of call transcription minutes that have been used for this transcription.
Call ID - is the unique identifier of the call that was transcribed.
Charge Minutes - is the number of minutes deducted from the block for the transcription of this call.
Timestamp - is the date and time when the transcription was requested and processed.
Requested By - is the name of the person who requested the call transcription.
3. The Client Dashboard overview page shows the remaining Call Transcription Minutes available on your domain.
4. To know about how to transcribe a call, click here to open the corresponding Help article.
If there are further concerns regarding this feature, please email support@myvelox.com.