Using your Velox app
When the user cannot hear the person they are calling, you may try the following troubleshooting steps. Ensure that the correct audio mode is selecte...
Mon, 5 Jul, 2021 at 3:08 PM
For iOS devices, the caller id is a running text field and will not show all the character at the first glance. This incoming call notification screen ...
Thu, 28 Oct, 2021 at 10:01 AM
To install the Velox mobile app on your smartphone, Search for Velox Softphone on Play Store for Android devices or App Store for iOS devices. ...
Fri, 30 Jul, 2021 at 4:05 PM
1. After answering the incoming call, put the call on hold. 2. Call the number that you want to be transferred to. 3. After confirmin...
Thu, 28 Oct, 2021 at 10:30 AM
When you cannot hear ringing sound on your app, check on 2 things. Check that the device is not on Silent or Mute mode and that ring volume is set t...
Thu, 28 Oct, 2021 at 10:23 AM
Are you using Kaspersky antivirus? There has been an issue with Kaspersky antivirus that blocks some applications from using your microphone. Us...
Mon, 29 Nov, 2021 at 11:37 AM
Have you encountered not receiving a call notification on your Velox mobile app even though the status on the app was Phone Ready then suddenly seeing mi...
Tue, 14 Dec, 2021 at 3:30 PM
To install the Velox mobile app on your laptop or PC, 1. Click on the link provided by your Velox Administrator. 2. Once you have downloaded t...
Fri, 14 Jan, 2022 at 6:12 PM
To install the Velox mobile app on your mac, 1. Click on the link provided by your Velox Administrator. 2. Go to your Downloads folder and cli...
Fri, 14 Jan, 2022 at 6:33 PM
In order to facilitate and expedite troubleshooting, the User may need to send an app log from the Velox app. To send a log from the User's devic...
Thu, 10 Feb, 2022 at 3:58 PM