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Knowledge base
Frequently Asked Questions
Frequently Asked Questions
13
Forgot Password?
Initial troubleshooting for bad call or other call quality issues.
How to retrieve / reset smartphone app Username and Password?
How to retrieve the Call_ID?
How to setup Custom Voicemail
View all 13
Understanding your Velox Dashboard
Getting Started
7
How to log into your Velox Dashboard
Dashboard - Client Area
How to use Help
How to edit password
Two-Factor Authentication
View all 7
Frequently Used
9
How to view and download your Velox Invoice
Call Detail Reports (CDR
How to download Call Detail Record(s)
How to use CDR Real-Time Search
How do I top-up my prepaid call credits?
View all 9
Basic Setup
12
Users: How to setup your Velox phone users
Users: How to Enable Call Recording
System Setup: Call Groups
System-Setup: DID(s)
System Setup: DID(s): Permanent Forward
View all 12
Advanced Setup
24
System Setup: Business Hour Rules
How to Create Business Hour Rules
Sample basic BHR to 2 call flows (office hours and off hours)
Routing your Business Hours Rule to an external mobile number
Business Hour Rules: Public Holidays
View all 24
Velox Pro Dashboard
3
Changing the Display Name on your phone from your Pro Dashboard
Check Online/Offline Status on Dashboard.
How to "force log out" a Velox user?
Working with your Device
GXP16xx Series
11
How to Transfer a Call on GXP16xx
GXP16xx Headseat Compatibility
GXP16xx User Guide
How to initiate a conference call
How to auto-forward calls on your GXP16xx
View all 11
GXP17xx Series
4
How to enable or disable WiFi option on GXP1760W
How to factory reset GXP17xx phones?
GXP17xx User Guide
Blind Transfer to Extension on GXP1760(W)
GXP21xx Series
3
GXP21xx User Guide
How to transfer calls on the GXP21xx
How to factory reset GXP21xx phones?
GRP26xx Series
5
How to set up MPK directly on GRP26xx device
GRP2612 Basic Setup and User Guide
How to factory reset GRP26xx phones?
How to connect to WiFi on GRP2612W
How to Blind Transfer for GRP2602W
GXP2200 Extension
2
Rebooting the GXP2200EXT
How to configure the GXP2200EXT
GDS37XX Door Entry System
3
Getting Started with your GDS3705 Door Entry System
How to unlock the GDS3705 remotely from your GXP1610
GDS37xx connection and wiring diagram
WP820
1
How to factory reset WP820 phones?
Using the new Velox Prime App
Installation and Basic Usage
25
VIDEO: Installation and basic use of the Velox Prime app on Android
VIDEO: Installation and basic use of the Velox Prime app on iOS
VIDEO: Installation and basic use of the Velox Prime app on Windows
VIDEO: Installation and basic use of the Velox Prime app on macOS
How to install the Velox Prime app on macOS
View all 25
Frequently Asked Questions on the Velox Prime app
11
"App not Registered" error on Velox Prime iOS when connected to Wi-Fi
My Velox Prime mobile app does not ring on incoming calls (Android)
Velox Prime app does not ring during Idle time using my VIVO device.
I do not know my username and password for Velox Prime app...
Does my Velox Prime mobile app automatically log me out?
View all 11
New PUSH Server Rollout
1
Switching to the new PUSH server for Velox Prime app
Using the Velox App (To be replaced by Velox Prime app by 25th July 2023)
Using your Velox app
31
VIDEO: Installation and basic use of the Velox Smartphone app
VIDEO: Installation and basic use of the Velox Softphone app (Windows)
"App not Registered" error on iOS phone when connected to Wi-Fi
Installing the Velox Softphone app on macOS
"Max Device Limit Reached" Error
View all 31
Understanding your Velox Invoice
Understanding your Velox invoice and billing
5
Velox Invoice
I did not receive my Invoice this month. What could have happened?
Credit Notes FAQ
Adding a PO or other Reference Number to your Velox invoice
Paying your Velox invoice via GIRO
Integrating with Velox
CRM
2
Zendesk Integration Quick Guide
ZOHO Integration Quick Guide
Velox Call Center Solution
Velox Call Center Solution
10
Logging in and out with the Velox Call Center app
Basic Usage - Velox Call Center app
Transferring calls on your Velox Call Center softphone
Initiating conference call on your Velox Call Center app
Using the Call Center Agent Dashboard
View all 10
Help Desk Software
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